Exchange or return
Don’t like it, doesn’t fit? Send us an email to firstname.lastname@example.org with your order number and the reason for return and we will send you our return address.
We will exchange, refund or give you a coupon - whatever you prefer.
All returns must be made within 30 days and items in original condition - we do not accept back washed items.
Please note: all items on sale are final and can't be returned or exchanged.
Defective or incorrect item
Contact email@example.com, if you received the wrong item or if the item is defective, we will reimburse you for the cost of shipping the item back to us. Please send the item back by registered mail and include your receipt with the return. We will not reimburse for express shipping. Returns can take 1-2 weeks to be processed once we receive them. When your return is processed, we will send you a notification email. Check your spam folder to make sure the notification didn't get marked as spam.
Cancelling an order
If you would like to cancel or change an order that you've just placed, please send an email to firstname.lastname@example.org as soon as possible. We'll do everything we can to accommodate your request - however, items that have already shipped cannot be cancelled and must be returned or exchanged.
Our return address
Santa Eulària des Riu
Ibiza, Islas Baleares